Requests for Refunds
- All requests for refunds must be in writing and signed by the student.
- All withdrawals should be given with at least 7 days notice.
- All refunds will be paid within 4 weeks of receiving written claim.
Refund paid to
The refund payment is made to the person who originally paid the fees.
Failure to provide services
• If the training is cancelled because BHS is not able to provide the course, then a refund will be provided.
See Refund based on below.
Personal/Illness
• Should the student withdraw from the course due to extreme personal circumstances or illness that prevents continuation of their training then 14 days notice is required.
• In the case of illness a Doctor’s certificate is required to accompany the withdrawal from the course.
See Refund based on below.
Refund Based On
The unexpended portion of the fees paid by the student will be refunded less the following:
- Enrolment fee.
- Outstanding course fees and charges.
- Any additional administration costs directly related to the cancellation. A cancellation fee of AUD $1,000.00 applies in all cases, except Visa Refusal.
- Any expenditure made on the student’s behalf, including but not limited to: pre-paid accommodation, course books, documents and flying equipment ordered for the student’s course. These are non-refundable as the purchase is made on the student’s behalf.
Complaints, Appeals and Disputes
- If the student has a complaint or wishes to appeal a refund decision, they can follow the complaints / appeals process within the Student Handbook.
- The student may pursue additional advice, and alternative action through the Office of Fair-trading and is able to take further action through the Australian Consumer Protection Laws.
- If there is a dispute relating to the refunds offered by Becker Helicopters the students may pursue other legal remedies.